{"product_id":"customer-experience-blueprint","title":"Customer Experience Blueprint","description":"\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003e\u003cstrong\u003eCustomer Experience Management\u003c\/strong\u003e brings real business results through optimizing customer interactions in order to maximize the customer lifetime value. It’s used for example by Apple, Amazon and Google. A competitive advantage no longer comes from superior products or services only, it comes from personalized experiences: Customers want to get what they want, where they want and when they want, with a smile.\u003c\/p\u003e\n\u003cp\u003eMany businesses are struggling with this change ripping through the business world, because of old industrial-age mindsets. The first step to managing your customer experiences is to understand your customer at a deeper level. For this purpose we created \u003cstrong\u003eCustomer Experience Blueprint\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003eThis course allows you to create \u003cstrong\u003ea systematic and profound analysis of your customers, their expectations and psychological needs\u003c\/strong\u003e so you can boost revenue, decrease costs and improve customer service. This customer experience management course contains \u003cstrong\u003epowerful tools, techniques and teachings to deepen your knowledge\u003c\/strong\u003e with customer emotions and other relevant aspects.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTo simplify the course even further, templates and videos are provided that guide you every step of the way, saving you time and energy when putting together your customer experience strategies.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAfter creating your first Customer Experience Blueprint with the help of the material this course provides, you will have a solid map to constantly improve your business results. This makes you a highly valuable member of your team and company.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eJoin the course and start creating you own customer experience strategies TODAY!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003ch2 class=\"tab-title\"\u003eWhat am I going to get from this course?\u003c\/h2\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cdiv id=\"what-you-get\" class=\"top-space-for-scroll\"\u003e\n\u003cul class=\"regular-list\"\u003e\n\u003cli\u003eOver 27 lectures and 5 hours of content!\u003c\/li\u003e\n\u003cli\u003eBy the end of this course, you will be able to create, measure and improve a customer experience strategy for your brand or organization\u003c\/li\u003e\n\u003cli\u003eThis course gives you a very intense kickstart for your customer strategy\u003c\/li\u003e\n\u003cli\u003eThis course gives you valuable insights and handy files on customer experience strategy\u003c\/li\u003e\n\u003cli\u003eThe material illustrates how every part of an organization is part of the customer service experience\u003c\/li\u003e\n\u003cli\u003eYou can start working on the Customer Experience right away!\u003c\/li\u003e\n\u003cli\u003eSeveral new and effective ways to deepen your customer strategy\u003c\/li\u003e\n\u003cli\u003eLearn how to leverage customer emotions for maximum experience\u003c\/li\u003e\n\u003cli\u003eCreate customer personas that will excite your employees to serve customers even better\u003c\/li\u003e\n\u003cli\u003eLifetime access to 27 lectures and 6 practical tools\u003c\/li\u003e\n\u003cli\u003eOver 5 hours of high quality customer experience management content delivered by highly experienced business coaches\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003col class=\"sections\"\u003e\n\u003cli\u003e\n\u003ch3\u003e\n\u003cspan\u003eWhy Customer Experience Blueprint Is Key To your Business Success?\u003c\/span\u003e - \u003cspan style=\"color: #ff0000;\"\u003e40 minutes\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003col class=\"collapsable-container\"\u003e\n\u003cli class=\"file video\"\u003eWhy companies are struggling with customer experience and how to solve it?\u003c\/li\u003e\n\u003cli class=\"file quiz\"\u003eWhat business benefits can you receive through improving customer experiences?\u003c\/li\u003e\n\u003cli class=\"file quiz\"\u003eWhat is Customer Experience Blueprint?\u003c\/li\u003e\n\u003cli class=\"file quiz\"\u003eFacts and case studies on effects of customer experiences\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ch3\u003eHow to Create a Customer Experience Blueprint? - \u003cspan style=\"color: #ff0000;\"\u003e30 minutes\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003col class=\"collapsable-container\"\u003e\n\u003cli class=\"file video\"\u003eLearning to use the practical Customer Experience Blueprint tool\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eApplying Customer Experience Blueprint to a case example\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ch3\u003eUnderstanding Customer Wants \u0026amp; Needs \u0026amp; Expectations - \u003cspan style=\"color: #ff0000;\"\u003e60 minutes\u003c\/span\u003e \u003c\/h3\u003e\n\u003col class=\"collapsable-container\"\u003e\n\u003cli class=\"file video\"\u003eOptimizing your strategy by understanding customer wants vs. needs\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eIdentifying customer wants throughout a customer journey\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eIdentifying customer needs\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eCase example on identifying customer needs and template for your own business\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eWhat are customer expectations and why do they matter for you?\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eApplying customer expectation technique to your own business and a case example\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ch3\u003eLeveraging Customer Attitudes \u0026amp; Emotions \u0026amp; Psychology - \u003cspan\u003e \u003cspan style=\"color: #ff0000;\"\u003e30 minutes\u003c\/span\u003e\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003col class=\"collapsable-container\"\u003e\n\u003cli class=\"file video\"\u003eUse customer emotions as a leverage\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eWhat are customer emotions?\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eIdentifying emotions in your customer experience\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ch3\u003eWriting customer personas to engage employees - \u003cspan style=\"color: #ff0000;\"\u003e15 minutes\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003col class=\"collapsable-container\"\u003e\n\u003cli class=\"file video\"\u003eUse customer personas to motivate employees to care about customers\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eInstructions and template for writing your own customer personas\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ch3\u003eUsing Outcome Based Segmentation - \u003cspan style=\"color: #ff0000;\"\u003e20 minutes\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003col class=\"collapsable-container\"\u003e\n\u003cli class=\"file video\"\u003eChallenging traditional customer segmentation techniques\u003c\/li\u003e\n\u003cli class=\"file video\"\u003ePractical approach to customer-centric segmentation\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ch3\u003eInvolving customers in Customer Experience Blueprint Design - \u003cspan style=\"color: #ff0000;\"\u003e80 minutes\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003col class=\"collapsable-container\"\u003e\n\u003cli class=\"file video\"\u003eWhy should you involve customers in designing the blueprint?\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eEnsure your success in involving the customers through research\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eMining unsolicited customer feedback\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eUsing surveys for getting information from customers\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eUsing interviews to get deeper insight from the customers\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eEthnographic fields trips as method to understand customers better\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003ch3\u003eTake Action with Customer Experience Blueprint - \u003cspan style=\"color: #ff0000;\"\u003e25 minutes\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003col class=\"collapsable-container\"\u003e\n\u003cli class=\"file video\"\u003eThe complete template for customer experience blueprint\u003c\/li\u003e\n\u003cli class=\"file video\"\u003eTake concrete action with Customer Experience Blueprint!\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/div\u003e\n\u003cdiv id=\"who-should-attend\" class=\"top-space-for-scroll\"\u003e\u003c\/div\u003e","brand":"Janne Ohtonen","offers":[{"title":"Default Title","offer_id":6928752961,"sku":"","price":20.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1429\/products\/course20.png?v=1443621469","url":"https:\/\/piers-test-store.myshopify.com\/products\/customer-experience-blueprint","provider":"The Test Store","version":"1.0","type":"link"}